At VELUXEZONE, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.
Contact To start a return or for any questions, contact us at support@veluxezone.com. Address: Level 25, 1 Churchill Place, London, E14 5HP, United Kingdom.
