SHIPPING POLICY
Thank you for visiting and shopping at VELUXEZONE. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free standard shipping on orders over a certain amount. For orders below this threshold, standard shipping rates apply.
Delivery times:
Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the shipping carrier, customs clearance, or events beyond our control.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
VELUXEZONE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
INTERNATIONAL SHIPPING POLICY
We currently ship to the following countries:
If your country is not listed, please contact us at info@veluxezone.com to inquire about shipping options.
International shipping times: International orders typically arrive within 7-14 business days from shipment, depending on the destination country and customs processing times.
International customers are responsible for:
DAMAGES
VELUXEZONE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
LOST OR STOLEN PACKAGES
VELUXEZONE is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
RETURNS & EXCHANGES
For information about returns and exchanges, please refer to our Return and Refund Policy.
CONTACT US
If you have any questions about our Shipping Policy, please contact us:
Email: info@veluxezone.com
